A helping wing.
A clear answer, or a place to ask.
Check the quick guides below. If you still need help, tell us what happened and keep the request reference shown after submission.
Read all frequently asked questions ↗
Is CDHITS free?
Yes. CDHITS does not sell credits or offer purchases. Play Credits are fictional and have no monetary value. There are no cash winnings or prizes of value.
Who can join?
UK residents aged 18 or over. Registration asks for a date of birth, UK and adult confirmation, a screen name, email, password and acceptance of the Terms and Privacy notice.
Do I have to confirm my email?
No. You can use a newly created account immediately. Use an email you control so you can recover your account if you forget your password.
Where are my credits?
Your account uses one Play Credit balance across CDHITS. Check your Flight Pass for the current balance and a paginated record of credit changes. Guest credits belong to a temporary visit and do not transfer into an account.
What if a game or request stops loading?
Check your connection, wait a moment and use the retry control. A round or reward reference prevents the same request from changing your credits twice. Avoid clearing browser data while recovering a request. Contact us with the visible reference if a problem continues.
Can I turn credits into money or prizes?
No. Credits cannot be bought, sold, gifted, transferred, redeemed or exchanged. They are only a way to participate in fictional play.
How do daily credits work?
Members can collect 10,000 free Play Credits once per 24 hours. The server records the collection time and the credit change. Availability is measured from your last successful collection, not by calendar midnight.
Can I pause my account?
Yes. Player Care offers immediate voluntary account breaks. You will be signed out, and the account cannot be used until the chosen end time. Password recovery does not shorten the break.
Need a break from play?
Account breaks take effect directly in Player Care. You do not need to wait for a message to be processed.
Open Player Care ↗